1. How can I change my personal information?
[Personal Information Change] * Email Address and Name: Unable to Change
Phone number change (if member) : Top right of homepage [MY PAGE] - [Mobile phone number change]
2. I'd like to get a bitcoin deposit, but I don't have an address. Where can I check it?
At the top of D/W -> Deposit -> Select (BTC) / You can check address of BTC
3. Tell me how to convert Bitcoin to KRW (Korean Won) and KRW into Bitcoin.
In, Buy/Sell page, Click the 'BTC' button of BTC quantity in order to use a simple calculator.
Please refer to the following formula for calculating the conversion of KRW and Bitcoin.
KRW = retained BTC X 1BTC per of current market price.
BTC = retained KRW / 1BTC per of current market price.
e.g. If the current market price is 300,000KRW per 1BTC
If you have 1.5BTC = 1.5 X 300,000 = 450,000KRW
If you have 600,000KRW = 600,000/300,00 = 2BTC
4. Bitcoin deposit sent by an acquaintance cannot be confirmed.
You must confirm at least three orders in order to obtain approval from our site. Blockchain (https://blockchain.info/ko/)
You can check the number of order confirmation by inquiring the TXID (Trade number).
You can also check the progress in the 'My page' within our site.
If more than three orders have been confirmed, but the deposit is not confirmed, please call our representative number and we will check it for you.
5. How can I do membership withdrawal?
Please contact the customer center for membership withdrawal request, as it is necessary to verify your membership via wire.
( With 1:1 QnA, It is unable to proceed membership withdrawal.)
6.Where Can I ask other questions?
Please leave it on the customer center or the '1:1Q&A' board and then we'll be glad to help you.